Purpose: The Employee Satisfaction report allows you to analyze your company's eNPS score over time. Using the report helps your primary focus to improve your score from where you stand today. This guide will show you what information is available to you in the report and how it can benefit your company. 

Table of Contents

• Overview
  • How is eNPS calculated?
• Responses
• Share this report
• Automatic tags and keywords
  • What keywords trigger each tag?
• Manage custom tags

The Employee Satisfaction overview shows your company's eNPS score over time and breaks down employees' responses so you can easily see which topics your employees mention in their survey responses. This report is automatically available to the Full Admin user (s) and Account Owner. The following information is available in this report.

1. Survey Period: Select which survey period you would like to view.
2. Filter: If you want to view only specific groups of employees, you can filter* this report by Department, Division, Length of Service [five-year brackets], Age [five-year brackets], Employment Status, or Location. The All Employees section allows you to view multiple filters within a single category (like Age). You cannot filter to a dataset of less than seven employees. If there are fewer than seven employees in your dataset, you will have to expand the filter to see the data.
   • If you have applied any filters, a ghost line will appear on the graph to show how your filtered data compares with your unfiltered data.
3. eNPS Score: The score for the selected review period bases on the -100 to 100 scale. A score of 0 means you have an equal amount of detractors and promoters. A good score is generally around 10-20, and a great score is anything above 30. To learn more about score calculations, click How is this Calculated? in the top right corner (see below). Additionally, you can see how many responses you received out of the population size (this will adjust as you add filters) and the percent of employees who completed the survey.
4. Trend: The most important thing to focus on when analyzing your eNPS is the trend of your score over time. The trend chart will only show once you have two or more eNPS survey periods.
5. Response Rate Information: Click the response rate to see the overall completion rate as well as the completion rate for each Department and Division
6. Scores Across Company: Easily compare eNPS scores across these categories: Department, Division, Location, Age, Employment Status, and Length of Service. This comparison will be displayed using a horizontal bar chart and will include the company score as a vertical dotted line for reference. Only segments with seven or more responses will be included in the "Scores Across Company" section. Any Departments, Divisions, Locations, etc. that have fewer than seven responses will be included in a tooltip below the bar chart.
7. eNPS AI Summary (Pro package only): The eNPS summary feature will automatically group comments into three categories, Likes, Dislikes, and Employee Suggestions, and then into topic groups. Each topic is accompanied by a bar chart displaying the count of responses related to that particular topic. Click on a bar chart, to expand the comment snippets that are related to that topic. You can then click on these snippets to show a modal with the full comment for more context.

The eNPS AI Summary section will only become available once the eNPS survey has been completed. However, the Scores Across Company section and the gauge/line charts are accessible during an active survey.

Once you send the Employee Satisfaction survey, the system will take a snapshot of data associated with all employees and company demographics. If any changes occur in the middle of the survey, the changed data will not reflect in the report. This action applies to all filters too.

The Employee Satisfaction survey responses show you all responses from all employees. The report will group the responses by score and where the score falls between the three categories (Promoter, Neutral, or Detractor). Additionally, the report shows the added tags to each response. The following actions are available from this view:

1. Survey Period: Select which survey period you would like to view.
2. Filter: Select which Department(s) or Division(s) for which you would like to view the survey responses. You can select multiple departments or divisions in your filter. Additionally, you can filter to only show responses with specific topics. Click All Topics and select which topic to which you would like to view its responses.
3. Responses: The report will automatically show All Responses and will categorize them by likes, dislikes, or suggestions. If you would like to filter the report to only show a specific type of response, click on the type of response (Promoter, Neutral, or Detractor).*
4. More: The two tabs in this report (Overview and Survey Responses) export separately. When you view the Overview tab, you will only have the option to export the information as a PDF. If you navigate the Survey Responses tab, you can export the information as a PDF, Excel, or CSV.