BambooHR Artificial Intelligence (AI) Features

Purpose: To help you understand our BambooHR AI (artificial intelligence) features, the large language models (LLMs) we use, and the AI safeguards we have put in place.

Table of Contents

AI Addendum: In addition to our Terms of Service, please refer to our Artificial Intelligence Addendum for guidelines on how to access and use BambooHR AI features.

Overview

BambooHR AI is a set of AI-powered features we have designed to make your company's HR tasks easier, more efficient, and secure—setting your admins free to do great work. Here are the capabilities BambooHR AI offers:  

  • Beneficial
    • Automate repetitive tasks to focus on more strategic and meaningful work.
    • Get fast, insightful analytics to make informed decisions with confidence.
    • Streamline your workflows to save time and reduce administrative burdens.
  • Empowering
    • Enhance your teams' capabilities and free up their time for creative and strategic tasks.
    • Focus more on talent development and nurturing a positive company culture.
    • Provide employees with tools that make their work lives easier and more engaging.
  • Trustworthy
    • Understand how AI decisions are made with clear insights into our algorithms and processes.
    • Experience AI that eliminates biases and promotes fairness across all HR activities.
    • Count on top-notch security measures to protect your data, ensuring compliance with data protection laws. 

Language models used at BambooHR

BambooHR uses technology provided by our third-party subcontractors, OpenAI and Cohere, to provide certain features and functionality of BambooHR AI. Using BambooHR AI is completely optional.

Current BambooHR AI features

Currently, we have BambooHR AI enabled in two aspects of the Employee Satisfaction (eNPS) report for all customers using BambooHR® Employee Satisfaction.

eNPS topic summary

Once an eNPS period closes, you can use the Employee Satisfaction (eNPS) report to analyze your company's calculated eNPS score. Included in the report is a topic summary that uses AI to group survey comments into three categories: Likes, Dislikes, and Employee Suggestions. You can find the eNPS topic summary by navigating to the Overview tab and scrolling down to the bottom of the report. Our AI will further sort comments into topics, along with a bar chart showing the number of comments for each topic. 

To view comments regarding a specific topic, admins can click on the topic name or its corresponding bar. This AI feature helps admins better understand employee feedback and facilitate more informed decision-making. 

eNPS AI tagging

Please note that our eNPS AI tagging feature is only available to Pro customers using BambooHR® Employee Satisfaction.

On the Survey Responses tab of the eNPS report, a list of all comments will show with tags automatically added by our natural language processing system (NLP), which is a subset of AI. It processes each comment and adds relevant tags while predicting the type of tag (green = positive, orange = neutral, and red = negative) based on the comment's context. 

If you prefer to opt out of the AI features available in the eNPS report, please contact our Customer Support team for assistance.