BambooHR AI refers to features or functionality made available by BambooHR that utilize artificial intelligence trained by machine learning using BambooHR and third-party data models. Current AI features include: 

• eNPS AI Topic Summaries: Use AI to parse the free responses in your eNPS survey to extract themes and topics.
• Ask BambooHR: AI-powered chat that can answer routine HR questions for employees and eventually provide insights/human analytics visualizations for admins

The AI Addendum is incorporated into BambooHR's Terms of Service, and governs customer access and use of any BambooHR AI feature.

Yes, BambooHR has conducted a third party risk assessment to ensure compliance with applicable AI laws, including The EU AI Act. In 2025, we will be actively implementing requirements according to upcoming compliance deadlines. We have a dedicated legal and compliance team that is monitoring new laws that apply to AI and will comply with those laws and regulations as they arise.

The AI features that our customers can access depend on the package to which they are currently subscribed. AI features are not turned on by default, and you are in control of activating them for you and your employees. To do so, navigate to the specific section (e.g., eNPS report or Ask BambooHR) in BambooHR and activate the appropriate toggle to start the setup process for that feature. You can see a list of our current AI-powered features above.

If you are interested in using BambooHR AI features, you can upgrade your account in Account Settings or contact your Expansion representative to learn more. 

No, BambooHR does not use any customer data to train proprietary or third-party artificial intelligence models.

To see more information about our AI subcontractors, including a complete list, please visit https://www.bamboohr.com/legal/subcontractors