AI Security & Compliance FAQ

Our commitment to do the right thing

BambooHR strives to  “Do the Right Thing” in everything we do, especially our AI features. This means we pay special attention to AI, legal, privacy, and security compliance. As excited as we are to use AI to set you free to do great work, we believe in building AI responsibly and ethically. As we develop our use of AI together, we will keep your data secure and be transparent with you every step of the way.

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AI compliance FAQ

What is BambooHR AI?

BambooHR AI refers to features or functionality made available by BambooHR that utilize artificial intelligence trained by machine learning using BambooHR and third-party data models. Current AI features include: 

What terms govern the AI features?

The AI Addendum is incorporated into BambooHR's Terms of Service, and governs customer access and use of any BambooHR AI feature.

Are BambooHR's AI features compliant with AI laws?

Yes, BambooHR has conducted a third party risk assessment to ensure compliance with applicable AI laws, including The EU AI Act. In 2025, we will be actively implementing requirements according to upcoming compliance deadlines. We have a dedicated legal and compliance team that is monitoring new laws that apply to AI and will comply with those laws and regulations as they arise.

How do I access BambooHR's AI features?

The AI features that our customers can access depend on the package to which they are currently subscribed. AI features are not turned on by default, and you are in control of activating them for you and your employees. To do so, navigate to the Settings page of BambooHR and activate the appropriate toggle to start the setup process for that feature. You can see a list of our current AI-powered features above.

If you are interested in using BambooHR AI features, you can upgrade your account in Account Settings or contact your Expansion representative to learn more. 

Does BambooHR use customer data to train AI models?

No, BambooHR does not use any customer data to train proprietary or third-party artificial intelligence models.

What third-party AI subcontractors does BambooHR use for their products?

To see more information about our AI subcontractors, including a complete list, please visit https://www.bamboohr.com/legal/subcontractors