Purpose: This guide gives you step-by-step instructions for what you can do on your end when you are experiencing an issue in BambooHR. 

When you experience an issue in BambooHR, we want to resolve it as quickly as possible for you.  To help us narrow down and identify what might be causing the problem, please ensure that you have done the following actions first. If the issue still exists, please contact a support hero. 

1. Download and update to the most recent, non-beta version of your web browser.
2. Download and update to the most recent version of Flash and Javascript.
3. Clear your cache and cookies on your web browser. For instructions on this action for each web browser, please see this webpage: https://support.google.com/accounts/answer/32050?hl=en.
4. Disable any pop-up or ad blocker extensions for your BambooHR domain.
5. Does this problem happen if you try a different computer?  Does it occur if you try a different web browser? Sometimes there is software on one computer (but not on another) that causes interference (or a plugin on a browser but not another). For example, a program that does not allow pop-ups will impact your ability to update data in our features where pop-up windows occur.
6. Check with your internal IT people to ensure there are no software conflicts mentioned in #5.

If the issue still exists after you have checked these items, please send the following information with a description of the issue to Support:

1. The name and version of the browser you are using
2. Specific step-by-step instructions that describe what you are clicking on, leading up to and including when the error occurs (so that we can test and try to replicate the steps)
3. A screenshot of the error (including the URL at the top of the page). Please upload this to a new folder in your account under the Files tab, titled "Information for BambooHR."

With this information, we can effectively test and verify where and how the problem is occurring. It also allows us to involve our developers if needed.