Continue an Email Conversation with a Candidate outside of BambooHR

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Can I continue an email conversation with a candidate outside of BambooHR?

Purpose: To give you information on how to continue email conversations with candidates inside the Applicant Tracking System and within your email program and show you how the system stores the history. 

Table of Contents

A candidate's response

Screenshot of the BambooHR Candidate Profile with the Emails tab open. A candidate’s response is shown in the message list, illustrating that replies to emails sent from BambooHR’s Applicant Tracking System are automatically logged in BambooHR. An inset box displays the same reply in the recruiter’s external email client, reinforcing that conversations can be continued seamlessly inside BambooHR or through email.

When a candidate replies to an email message that originated from BambooHR's Applicant Tracking System, two things happen:

  1. The response posts to the candidate's Emails tab in BambooHR.
  2. The response forwards to the original sender's email address.

Reply to a candidate's response

There are two ways to reply to a candidate's response.

Screenshot of an email from candidate “[Employee Name]” forwarded via notifications@app.bamboohr.com . The body explains that recruiters can reply directly above the marked line, and the candidate will receive it. This method applies when the recruiter chooses to reply from their own email program instead of logging into BambooHR. A reply arrow icon is highlighted in the upper right corner. At the bottom of the message, a link appears: View this conversation in BambooHR.

One way that you can reply to a candidate's response is directly from your email client. Choose to respond to the candidate's forwarded email message. Your reply will automatically post to the candidate's Emails tab in BambooHR.

If you prefer to respond from within BambooHR, you can click View this conversation in BambooHR to go back to the Applicant Tracking System.

Screenshot of the Emails tab in the BambooHR Candidate Profile for “[Employee Name].” A recruiter hovers over the candidate’s message, and the reply icon appears and is highlighted. This method applies when the recruiter chooses to reply from within BambooHR’s Applicant Tracking System instead of their email client.

To reply directly from BambooHR, hover over the message and click on the reply icon.

Screenshot of the BambooHR reply editor in the Emails tab of a candidate profile. Fields for Email Template, Email Subject, and Email Message are displayed, with options to compose and send a response. Action buttons include Send Now, Send Later, and Cancel. This demonstrates how recruiters can continue email conversations directly in BambooHR’s Applicant Tracking System without needing to switch to an external email client.

Type your response and click Send Now. Your reply will post to the candidate's Emails tab.

Reply back and forth as much as you want with the candidate. Whether the email correspondence is directly in BambooHR's Applicant Tracking System or from your email client, you can access the messages in both locations.