New Hire Packet and Get To Know You Questions FAQ

Purpose: This help guide will walk you through frequently asked questions about the New Hire Packet in BambooHR. Each question will provide you with an explanation and resource for how to troubleshoot in your account.


New Hire Packet

Please note that new hires don’t need to have an access level to complete the New Hire Packet. When the New Hire Packet is sent, the new employee will be granted temporary, limited access to fill out their New Hire Packet and accompanying tasks. Once the packet is complete, access will be removed until it is manually granted on an employee’s hire date.

What should I do if I want to have a field required for employees to complete in the New Hire Packet but not for our administrators to fill out when adding the employee into the system?

Currently, we don’t offer a way to require a field in the New Hire Packet without requiring it on the + New Employee page.

You can do this on a one-time basis by following these steps:

  1. Add the field that needs to be required to the + New Employee form by selecting Customize Add Employee Form (see how to do that here).
  2. Use the Save and Send & Create Hire Packet option after filling out the + New Employee form. 
  3. Click on Customize New Hire Packet Fields in the top right corner and check the box next to the field you added to the form. This will add the field to the New Hire Packet.
  4. Reach out to Support and ask them to mark the field as required before sending the packet.
  5. After Support has marked the field as required, send the New Hire Packet.

How can I edit a New Hire Packet after I’ve already sent it?

You’ll need to cancel the current packet, make your edits, and resend the packet. Please note that this will clear out anything the new hire has already filled out, so you may need to communicate with them if this action is necessary. For more information, you can check out this guide.


I just created a New Hire Packet for an employee, but all of the tasks didn’t get copied over.

Only tasks assigned to the employee due on or before the hire date will copy into the New Hire Packet. If the employee hasn't finished the packet, they’ll still be able to see all assigned onboarding tasks in their inbox, but they won't receive any email alerts about pending tasks unless they have the Task Reminder alert set up.


I sent my employee a New Hire Packet, but I do not see the progress bar. I know I saw it before. Why did it disappear?

The progress bar will disappear two weeks after the employee's hire date. However, the employee can still complete the packet at any time.


Can you send a New Hire Packet to an employee who’s getting rehired?

Sometimes! If you’re rehiring an employee who has never received a New Hire Packet, you can send them one now. However, if they’ve already received a New Hire Packet in the past, you won’t be able to send them another packet now. You can delete the old onboarding tasks from their Onboarding tab (this won’t remove any old documents) and then reassign new tasks to them. The system will populate the new hire’s hire date. Please note that in order to complete onboarding tasks outside of the New Hire Packet, an employee must have an access level and an active status on their Personal tab.


How can I make the photo upload required in the New Hire Packet?

When you create a New Hire Packet, click Customize New Hire Packet Fields in the top right. Then, select Basic Employee Info. This will show a drop-down with an additional checkbox that you can click to require the photo upload.

New Hire Packet

Get To Know You Questions

Sending a New Hire Packet triggers the Get To Know You questions.

Is there a way to hide an employee's Get to Know You answers?

If the employee has already completed the New Hire Packet and Get to Know You questions, there’s no way to delete the answers. You can hide them, but the Get to Know You email will be sent out without their answers. To do that, you can follow the steps found here.


If I hide an employee’s answers, does the email go out?

An email showing the employee’s name and department still goes out. So, you can hide the questions for those emails, but the email will still go out. You would need to delete the employee to stop the email completely. The employee will also still appear on the Home tab’s widget but without their answers.


How can I stop the Get to Know You email from going out?

If you checked the box to send the email (whether or not there were questions) and then sent the packet, the only way to stop the email is by deleting the employee's record. If you want to delay it (say if the employee's start date was delayed), moving the hire date to a future date will adjust the email delivery date as well. Another option to temporarily stop the packet from going out is setting the employee to inactive before their hire date. 


Can an employee edit their answers?

Not once the employee leaves the answer screen.


Are the Get to Know You questions stored anywhere so that we could access them anytime after the employee has gotten hired?

The BambooHR web app does not store Get to Know You questions, but employees can view their own answers to the Get to Know You questions on the BambooHR mobile app. The best option is to save the Get to Know You emails for future reference.


Do you want to see some examples of get-to-know-you questions?

Aren't sure about what to ask your new hires? Here is a list of ideas for you.

  • Where is your hometown?
  • What city do you live in now?
  • What’s your favorite candy?
  • What’s one thing on your bucket list?
  • What’s the craziest thing you’ve ever done?
  • What’s your favorite hobby/hobbies?
  • Where is your favorite vacation spot?
  • What can we learn from you?
  • What’s the best way for you to get feedback?
  • What’s the most ridiculous fact you know?
  • If you were a pizza topping what would you be and why?
  • If animals could talk, which would be the nicest?
  • What was your favorite subject in school?
  • What has been your favorite Halloween costume and why?
  • What’s your go-to karaoke song?
  • What social causes do you really care about?
  • What are your favorite radio stations?
  • What’s your favorite place on earth?
  • What is the best place you have been to and why?
  • What is your hidden talent or ‘super power’?
  • What is your best ‘Party Trick’?
  • What are you currently watching on Netflix?
  • What are you currently reading?
  • What are you currently watching/listening/reading/doing and LOVING?
  • What’s something unusual that you love to do?
  • What’s the best knock-knock joke you know?
  • Do you have any pets?
  • What celebrity (dead or alive) would you cast in a movie about your life?
  • Why did you choose to join our company?
  • What’s the weirdest thing you’ve ever eaten?
  • What has been your best vacation experience?
  • You can have an unlimited supply of one thing for the rest of your life; what is it?
  • If you could take only three things to a deserted island, what would they be?
  • What are you looking forward to the most in the next 10 years?
  • What’s a unique talent you have?
  • What are two things you consider yourself to be very good at?
  • What is your favorite sport to watch?
  • If you could host a talk show, who would be your first guest?
  • What three words would you use to describe yourself?
  • What is the best advice you’ve ever received?
  • How would you spend a million dollars?