If a direct deposit payment is incorrect, BambooHR can attempt to recall the funds from the employee's bank account up to four business days following the original pay date. When requesting a reversal, inform the employee that they should have the full amount of net pay available in their account (no partial recalls). If the reversal fails, the employer must work with the employee directly to obtain funds. Once the employer receives the funds, please request a void of the original check (see "Void Paycheck Request" below). 

Please note that other terms for reversals may also be “item deletions” or “stop payments.” The sooner the reversal is requested after the pay date, the more likely it is that the recall of funds will be successful. If a reversal is requested prior to the pay date, we can attempt to stop the funds from being deposited into the employee's account. The employee may see the payroll sweep from their bank reduced by the item deletion amount.

To request a direct deposit reversal, send an email to Payroll Support including the following information:

• Pay date
• Employee name
• Employee net amount deposits (list each amount if there are multiple accounts) 
• Reason for reversal (i.e., wrong bank account, incorrect pay amount, etc.) 

Please note that it takes 2-3 business days for the reversal to process and 7-10 business days to confirm the successful processing of the reversal. If successful, the employer will receive a direct return of the funds to the bank account on file. The associated fee for requesting a reversal is $30 per direct deposit account.

We can bulk import direct deposit, federal, and/or state tax data into BambooHR. To make this request, please reach out to Payroll Support via email or phone support. Support will provide the necessary templates, and once completed, will be used by our team to import the data into BambooHR. The associated fee for requesting an import of data is $200 per hour.

Customers may request a trace number for an employee's direct deposit. The first eight digits of the trace number are the transit/routing number of the transmitting bank, and the last seven digits are the sequence numbers assigned to the business entity. There is no time limit on when a customer can request a trace number.

To request a trace number, send an email to Payroll Support including the following information:

• Pay date
• Employee name
• Employee net amount deposits (list each amount for every account needing a trace)

The associated fee for requesting a trace number is $25 per direct deposit account. 

If you need to make updates to your company bank information or add an additional bank. To ensure the security of company bank account information, admins cannot make direct edits to the bank information after the initial setup. Payroll Support will need to make all changes. For more information on this process, please visit this help guide.

Voids correct year-to-date data in payroll, such as hours, taxable and non-taxable wages, deductions, taxes, etc., for W-2 and reporting purposes. It is not possible to void a partial paycheck. Voiding a paycheck does not collect the net payment issued to an employee and deposited into their bank account(s). A reversal is an attempt to retrieve direct deposit funds from an employee's bank account. Typically, we recommend requesting a reversal before starting the process of voiding the paycheck in our system because it ensures the successful return of funds to the customer. 

Our system processes voids by reducing the next standard payroll tax liability (EE and ER taxes) by the amount of the taxes from the original paycheck being voided. If the next standard payroll does not have enough tax liabilities to reduce, the void will get pushed to the next standard payroll. 

The following situations are where we recommend a void:

• Incorrect federal or state taxes withheld (i.e., was not FICA exempt, wrong location)
• Incorrect tax frequency withheld for supplemental pay (i.e., bonus, severance)
• Incorrect time off hours originally processed in payroll
• If the company does not have a method to pay the employee outside of BambooHR Payroll and their direct deposit failed (deposit was returned), they can choose to void and reissue the payment with the correct direct deposit information

The following situations are where we do not recommend a void:

• Incorrect deduction amounts withheld 
• Overpayment of an extra pay item 
• A large number of voids and/or a large void amount, which may result in not having the credit amount returned to the company on the next standard payroll

Please reach out to Payroll Support for additional information about correcting situations similar to these.

There are three different void processes.

• Current Quarter Void: A paycheck with a pay date that has been processed in the current quarter, and the company has another standard payroll with a pay date in the current quarter.
• Cross-Quarter Void: A paycheck that falls within the current quarter, and at the time of the void request, the company does not have another standard payroll with a pay date in the current quarter.
• Cross-Quarter Correction: A paycheck with a pay date that was processed in a prior quarter.

Please note there are associated fees for voiding a paycheck.

Please fill out this form to request a Void correction. For more information on how to fill out this form, click here. In the event of an overpayment, funds should already be recovered in full before submitting this request. You will be asked to provide the following information:

• Pay date
• Employee name
• Employee net amount
• Collected deductions (i.e., child support, garnishment, etc.) included on this check
• Reason for a void (i.e., wrong taxes, wrong amount, etc.)

A Year-To-Date (YTD) correction occurs when there is a need to correct wages or deductions entered incorrectly. The associated fee for requesting a YTD correction that takes less than an hour is $100. If the correction takes longer than an hour, then the fee is $200 per hour.