Employee Satisfaction with eNPS measures employee satisfaction by asking a question of: “How likely are you to recommend [your company] as a place to work on a scale of 0-10?” with a follow-up question to explain why they gave their chosen score. We use keyword analytics to automatically assign their comments to significant areas of an organization where the leadership can start making changes that will increase employee satisfaction. It also provides an extensive dashboard where HR managers and organizational leaders can easily see trends and read specific feedback.    

Employee satisfaction links to positive workforce morale, higher engagement, increased retention, and better financial outcomes. It is like a barometer for the overall health of your organization. BambooHR Employee Satisfaction allows HR professionals and business leaders to stay updated on the employee mindset by harnessing the power of employee Net Promoter Score (eNPS) to provide detailed reports on employee satisfaction and ways to improve workplace culture. eNPS surveys are anonymous, which frees employees to offer honest feedback that can lead to real improvements.

Employee Satisfaction with eNPS uses the Net Promoter Score concept developed in 2003 by Fred Reichheld, a partner at Bain & Company, to measure customer loyalty.