Time Tracking FAQ - Setup & Permissions

Time Tracking is only included as an add-on.

Summary

This FAQ covers how to set up and manage BambooHR Time Tracking, including enabling employees, assigning pay schedules, and adjusting settings. Its designed for HR administrators and managers configuring the feature for the first time or updating group permissions.


You can learn more in our BambooHR Learning Course: Time Tracking or watch the Learning Lab on Demand to explore setup and usage best practices.

If you do not have BambooHR® Time Tracking and are interested in a two-week trial, click here!

FAQs

Expand or collapse content What is included in BambooHR Time Tracking?

BambooHR Time Tracking provides digital timesheets, approval workflows, and automated overtime and holiday pay rates. It integrates seamlessly with BambooHR Payroll and exports to third-party systems. Employees can enter hours from the web or mobile app, while administrators manage pay schedules and permissions.

Expand or collapse content How do I enable Time Tracking for employees?

Go to the employee’s profile > click the three-dot menu > Time Tracking > Enable Time Tracking.

If the employee still cannot see the Time Clock, confirm they are assigned to a Time Tracking Group and an active Pay Schedule.

To learn how to enable time tracking for multiple employees, check out this help guide.

Expand or collapse content Can I have some employees set up to use Total Hours Worked and others on Start and End Times?

Yes! You can assign employees to different time-logging settings by creating different time tracking groups.

Expand or collapse content How do pay schedules affect timesheets?

Timesheets are generated according to each employee's Pay Schedule. If you change a pay schedule mid-period, BambooHR automatically starts the new schedule at the beginning of the next pay period. During this transition, the following timesheet may be shorter to align dates.

Expand or collapse content Can I edit or change pay dates?

Yes. To change a pay date (for a holiday or special circumstance): Settings > Employee Fields > → Pay Schedules > → Pay Calendar > → Change Pay Date. This change applies to future pay periods.

Expand or collapse content Can I reset or regenerate a timesheet?

There is no reset feature. To regenerate a timesheet, create a new Pay Schedule and assign employees to it before the current schedule ends. A new timesheet is generated automatically on the first day of the new period.

Expand or collapse content Why are timesheets showing 24 hours per day?

This happens when the time logging method is changed from Start/Stop tracking to Total Hours per Day while an employee was still clocked in.

Clock the employee out on their timesheet; BambooHR will remove all 24-hour entries automatically.

Expand or collapse content Why are some employees stuck with single daily entries?

If time was entered on a timesheet using the Single Daily Entry method before an admin switched the time tracking settings to Multiple Daily Entries, that employee's current timesheet remains locked in the old format until the next pay period to protect record accuracy.

Expand or collapse content How does BambooHR handle time zones for remote employees?

Time Tracking uses the time zone assigned to the employees Location in Job Info. Remote employees default to the companys time zone but can update their own in Account Settings. Local Time appears only when the viewer is in a different time zone.

Expand or collapse content Why is a terminated employee still showing as active in time tracking?

If the End Employment button wasn't used to terminate the employment, the employee may remain active. To fix this, go to Settings > Time Tracking > Employees. Hover over the employee's name and click the X to remove them.

To make sure this doesn't happen in the future, check out this guide.


Escalation

Contact BambooHR Support if:

  • You need help removing multiple terminated employees from Time Tracking.
  • A new pay schedule fails to generate correct timesheets.
  • Timesheets continue to auto-fill with 24-hour days after correction.