Time Tracking FAQ: Setting Up and Managing the BambooHR® Time Kiosk

Time Tracking is only included as an add-on.

Frequently asked questions

Getting Started

Expand or collapse content Do I have to purchase a BambooHR Time Kiosk?

Access to the BambooHR Time Kiosk app is included in your Time Tracking add-on. Your company is responsible for purchasing any iPadOS devices you use.

Expand or collapse content Is the Time Kiosk a physical device?

Your time tracking add-on gives you access to the Time Kiosk app at no extra cost, which you can download and use as a central location for your team to clock in and out.

Expand or collapse content What kind of device do I need for the Time Kiosk?

The BambooHR Time Kiosk app is only available for iPadOS. You may use any type of iPad with an operating system of iPadOS 18 and higher.

Expand or collapse content Who can set up the Time Kiosk app?

The Account Owner, Full Admin users, or custom access level users with the Enable/Disable Time Tracking for All Employees permission can set up the Time Kiosk app.

Expand or collapse content Can I start using it immediately and go back to the setup later?

No, you must complete all of the setup steps before you the kiosk is ready for use.


Setup and Configuration

Expand or collapse content How do I connect the iPad to my BambooHR account?

Once an administrator completes the setup processon the Kiosk app, the iPad syncs to your BambooHR account. There is no extra action needed on your part. You can verify the connection via the Devices tab in Time Tracking settings.

Expand or collapse content Can I change the clock-in IDs in my account?

If you complete the Time Kiosk setup without enabling clock-in IDs, they will automatically turn on and assign the BambooHR employee number as an employee's clock-in ID. You can change this to be a random format by navigating to Settings > Time Tracking > Employees tab. Click on the gear icon on the right and select Clock-In ID Settings. There, you can disable the IDs (making the Time Kiosk unusable), or change the default clock-in ID assignment method (employee number or random number).

Be aware, if you change from random number, to employee number, back to random number, each employee will receive a new random number. BambooHR does not keep a record of previous clock-in IDs.

You can also manually update an employee's clock-in ID number by hovering over their name (on the employees tab or within their time tracking group) and clicking the keypad icon.

Expand or collapse content Where can administrators view employee clock-in IDs?

Admins can view clock-in IDs under Time Tracking settings > Employees tab, or by viewing individual time tracking groups. If the account uses employee numbers as the clock-in IDs, those will appear in the employee profile.

Expand or collapse content What if an employee forgets their clock-in ID?

They should contact an admin for their ID. For security, IDs are not automatically shared with employees or listed on their employee profile.


Photo Storage and Retention

Expand or collapse content How long are the photos kept on the device? Can I manually delete them?

Photos are stored for four weeks. After that, they are automatically removed from the device. Admins can also delete them manually by using the Clear Images button on the Time Kiosk Events page. After the four week period, the photos are no longer available, but an admin will still be able to view the clocking events on the employee's timesheet tab in BambooHR.

The four-week retention period is fixed and cannot be changed.

Expand or collapse content Are photos uploaded to BambooHR or visible in the web app?

No. Photos are not synced to BambooHR. They are stored only on the iPad and can be viewed in the Time Kiosk app.

Expand or collapse content Do clock-in/out photos count toward my BambooHR data limit?

No. Because the photos are stored locally, they do not contribute to your BambooHR data usage.

Expand or collapse content Are clock-in photos used for anything else?

No. Photos are used solely for verifying clock-in and clock-out events and are not stored or displayed elsewhere.


Escalation & Status

If your kiosk fails to sync, connect, or display updated employee data, ensure you are using the most up-to-date app and iPad version. If issues continue, contact BambooHR Support.