Time Tracking FAQ: Using and Troubleshooting the BambooHR® Time Kiosk

Time Tracking is only included as an add-on.

Summary

This guide addresses frequently asked questions surrounding the day-to-day use of the BambooHR Time Kiosk app, including orientation options, data visibility, and troubleshooting common issues.

Table of Contents

Frequently asked questions

Using the Time Kiosk

Expand or collapse content Can the Time Kiosk be used in portrait or landscape mode?

Yes. You can use the app in either orientation.

Expand or collapse content Can I export Time Kiosk event data or photos?

No. Event data and photos cannot be exported from the app.

However, all time entries sync automatically to each employees timesheet, which can be viewed through standard Time Tracking reports (for example, the Timesheet Entries Report).

Notes:

  • Photos never sync to the web version of BambooHR.
  • Time Tracking reports do not specify where a time entry was logged (e.g., mobile, web, kiosk, time clock).
Expand or collapse content Can employees clock in on one device and out on another? (web, mobile, physical time clock)

Yes. BambooHR web, mobile, Time Kiosk, and Time Clock devices synchronize, allowing seamless clock-in and clock-out across platforms.

Clocking in and out via the web and mobile app can be turned off via Time Tracking Settings. If your location has a BambooHR Time Clock and a Time Kiosk set up, your employees will be able to clock in and out on the kiosk automatically. They will be able to clock in and out on the time clock if an admin has added them to the time clock.

Expand or collapse content Can employees clock in using multiple Time Kiosks?

Yes. However, all employees with Time Tracking access will appear on the kiosk. Automatic filtering by location or group is not currently supported.

Expand or collapse content Can employees use both the Time Kiosk and a physical Time Clock?

Yes. If an employee has been added to the Time Clock and has the Time Clock enabled in Time Tracking settings, they can clock in and out from either device.

Time Kiosk Troubleshooting

Expand or collapse content The app logs out every day. How do I fix it?

Ensure that both the BambooHR Time Kiosk app and iPadOS are up to date. If the issue persists after updating, contact BambooHR Support.

Expand or collapse content How often does the app refresh data from BambooHR?

The app syncs automatically whenever a time clock event occurs and also refreshes during manual syncs or app restarts.

Expand or collapse content Can I limit which employees appear on a specific kiosk?

No. All employees with Time Tracking enabled will display in the kiosk app. This is currently a design limitation.

Expand or collapse content How do kiosk events appear in the Audit Trail?

Entries appear as:

Additional Information

Expand or collapse content Is the BambooHR Time Kiosk available in other languages?

No. The app is currently supported in English only.

Expand or collapse content Is the Time Kiosk available for Android or Windows devices?

No. The app is available only for iPadOS.

Escalation & Status

If your kiosk fails to sync, connect, or display updated employee data, ensure you are using the most up-to-date app and iPad version. If issues continue, contact BambooHR Support.