To meet the needs of our customer environments, BambooHR offers two packaging options: Core and Pro. You can choose the package that best fits your company's business needs.

1. Core: The Core package is for customers needing to lay an HR foundation for the future. Their HR information is everywhere. It is on paper, stuffed into filing cabinets, spread across spreadsheets, entered in multiple systems, and some of it may be in their head. With HR data being everywhere, it becomes difficult for them to respond to company needs because the data is inaccessible. They spend so much time trying to keep track of everything and cannot imagine doing anything more.
2. Pro: The Pro package is for customers needing to increase the impact they provide at their companies. They spend too much time on operational activities and cannot get to the strategic and high-impact activities they know their organizations need to be successful. They are looking for ways to do things better and more but do not know how to do it without help. With help, they can escape the characterization of being purely operational.
3. Elite: The Elite package is for customers ready to transform their HR operations into a strategic powerhouse. They have a solid HR foundation and seek to leverage advanced analytics and insights to drive business growth. This package empowers them to anticipate company needs and position HR as a key driver of organizational success. With Elite, they can unlock the full potential of their workforce, enabling data-driven decision-making and fostering a culture of innovation

For the most up-to-date information on features, please review the Compare Plans and Features section on our BambooHR website.

Our BambooHR Package Options help guide includes a comparison in features between the legacy packages and our new packages.

BambooHR has offered the Essentials and Advantage plans for over a decade. As we consider the continuous evolution and shift within the HR landscape, we want to make sure we are offering plans that meet the various needs of your business. We have begun introducing our new Core and Pro plans within this past year to lay this foundation and enable you to do more across the different stages of your HR journey.

Sunsetting these legacy packages allows us to reinvest our resources into further innovation, and will ensure we can continue to meet your needs for years to come.

We introduced multiple packages to be more flexible in matching the unique benefits of BambooHR with the needs of our customers. Customers now have more flexibility in choosing the right package, add-ons, and services for their needs.

To discover your package details, go to Settings > Account > Account Info.

Clicking on your package under "My Subscription" will pull up a modal showing how long you have been using the package, how many active users you have (or how many out of your intended employee count if you have not met that number yet), and link to more information about your package.

For details on upgrading your package, please refer to our Upgrading Your BambooHR Account help guide.

Our billing system for customers is dynamic, which means the system automatically adjusts billing each month based on the customer’s active employee count. Dynamic billing begins once implementation is marked complete or when an active customer headcount meets 100% of the stated headcount (whichever comes first).

You will not lose access to features and data within your current package when you upgrade. Based on your package upgrade, some features may be enhanced, but they will all remain within your account. 

Before you finish the upgrade process, BambooHR will provide you with your new estimated monthly package pricing. When you upgrade via the self-service option within BambooHR (Settings > Account Info), you will also see an estimate of your upgrade costs here as well. 

If you are unsure about package plans or plan features, click on the Plan Comparison link to review the available packages and features.

If you find yourself in a bind, we won't leave you hanging. If you prefer direct help when it comes to setting up your new features from a BambooHR product expert, you can do so at an additional cost. Contact our Support team ([email protected]) to inquire about more information. 

We understand that while you may love our exciting new package upgrades, there are key decision-makers who have the final say. We have created a decision-maker toolkit for the packages with the materials necessary to help guide those conversations with your stakeholders. Click here to learn more!

Access the self-serve option through Account Info in Settings if you need to change your package. Click Request to Switch, and a member of our Success team will contact you with the next steps.

If you are unsure about package plans or plan features, click the Plan Comparison link to review the available packages and features.