BambooHR App for Zendesk | Marketplace Partner
Purpose: To help you understand what you can use Zendesk for and how you can integrate our BambooHR app in Zendesk.
Zendesk
An overview from BambooHR® Marketplace:
Zendesk empowers HR teams to effortlessly deliver exceptional employee service at scale. Our AI-powered Employee Service solution is easy to use yet powerful, and designed to fit seamlessly within your organizations processes and systems so you can support employees in the moments that matter most from day one, from onboarding new hires to responding to requests regarding leave. With AI-powered self-service capabilities, advanced automation, and integrated case management, Zendesk ensures you can meet employee service expectations while keeping operational costs low.
Using our BambooHR + Zendesk integration will allow your support agents view essential employee details instantly inside Zendesk. The integration pulls employee information using the ticket requester's email, saving your support agents time and effort. No more back-and-forth lookups!
Why you'll love this integration
- Instant employee lookup: Get key employee details right in the Zendesk ticket sidebar.
- Faster, more personalized support: Help requesters with confidence, knowing exactly who they are.
- Seamless HR and support collaboration: Give agents the right context to resolve issues quickly.
Employee details at your fingertips
- Full Name
- Job Title
- Department
- Location
- Manager Name
- Employment Status
- Work Phone
One-click access to BambooHR
Need more details? Click View in BambooHR to open the employees profile instantly, no searching required! Supercharge your Zendesk experience with faster, more efficient employee support.
You can learn more about Zendesk in BambooHR® Marketplace.
To start installing the integration, you will first need to be logged in to your Zendesk account. Once logged in, navigate to the Apps and Integrations section and click Zendesk Support apps. Here is where you can open the Zendesk Marketplace from the top right corner.
In their Marketplace, search for "bamboohr." Select BambooHR.
On the BambooHR page, you can review more details about the integration and click Install.
From the dropdown menu, determine which Zendesk account you want to enable the integration for and then proceed to install the app. This action will bring you to your Zendesk account for further steps to complete.
In Zendesk, enter your BambooHR subdomain (e.g., if your BambooHR URL is yourcompany.bamboohr.com, enter only yourcompany). At the bottom of the page, enter your subdomain again and click Sign in to BambooHR > Install to securely connect your BambooHR account via OAuth. OAuth allows a secure connection without storing or sharing your login credentials, ensuring data protection. Click Allow Access, and you are all set!
Once installed, the BambooHR app will show on the Currently Installed tab under Apps and Integrations > Zendesk Support apps.
Employee details will now appear automatically in Zendesk tickets.
You can find this information in BambooHR® Marketplace. To learn more about syncing fields, please click here and navigate to the Integration section.
If you are an existing customer using this integration, please be aware that BambooHR supports this integration.
You can find contact information here.