Feedback FAQ

Purpose: To give you answers to the most frequently asked questions about feedback in BambooHR® Performance Management.


How can I best use feedback with my employees?

We also recommend that managers have conversations with employees when sharing the submitted feedback. They can resolve concerns, set new goals, and give praise at the moment. Now, compare that to the traditional method of collecting a bunch of feedback trying to paint an accurate picture of the past year at a time when it is too late to do anything about it.

When does feedback start?

The Date field under Feedback in a review cycle setup determines the feedback start dates. Based on your selected start date, you can then have feedback happen every 3, 4, 6, or 12 months.

When does feedback show up in the system once someone has provided feedback on another employee?

The feedback will show up immediately after the individual submits feedback on the other employee.

Can I select non-employee users to give feedback?

Yes, as long as they are added to BambooHR. Examples of a non-employee user include external consultants, contractors, or partners who have worked with your employee and can provide feedback on the employee.

Can I select new hires to give feedback?

Yes—as long as they have access to their BambooHR account.

Can I change the schedule for feedback or skip a quarter?

Yes. In the review cycle setup, you can adjust the date of when the next feedback period should occur. You can also change the frequency. In that way, you can make sure everyone is ready to give the most effective feedback.

How many people can I select to provide feedback on an employee?

The manager can select up to 10 people to provide feedback on one of their employees.

Can I customize feedback questions?

If you have the Pro package, you can add custom feedback questions to peer and upward feedback within a review cycle setup. Each feedback type has a limit of five questions in total (custom and standard). For example, if you remove the two standard questions, you will be able to have five custom questions.

If you do not have the Pro package and are interested in upgrading your package, navigate to Settings > Account and click Learn More for the specific package upgrade.

Who can view feedback?

Admins, the employee’s manager, and the manager’s manager can view feedback on a specific employee, but that specific employee (including admins) receiving the feedback will not be able to view it. Studies show that people provide more honest and open feedback if they know the recipient will not see it. However, strictly anonymous feedback lacks the context of the provider, which can be very helpful for managers in determining what actions to take with the information shared. The goal is to create an environment where individuals can share open feedback in an insightful and actionable way.

If you have the Pro package, managers will not be able to view upward feedback provided on themselves.

Where can employees see the feedback they provided on another employee?

The employee can log in to their employee profile and go to their inbox. Within the inbox, they will be able to view the feedback they provided on other employees.