FAQ - Home

This feature is available in Core, Pro, and Elite packages.

What are the most frequently asked questions about the BambooHR homepage?


FAQs

Expand or collapse content Do non-employee users receive announcements sent to all employees? 

No, they do not. In order for BambooHR to send an employee an announcement, they need to have an active employee profile. Non-employee users do not have any identifiers that BambooHR uses for filtering (department, division, etc). Because of this, they do not fit into the All Employees category, nor will they be included in any of the other filter options.

Expand or collapse content Why can I only approve some requests from the calendar?

Only future requests can be approved from the calendar. Past-dated requests can only be approved in the inbox.

Expand or collapse content I just published an announcement but am not seeing it on my homepage.

Because you created the announcement and already know the information, it will not appear in your What's Happening widget. However, you can view it by hovering your cursor over the widget and clicking Announcements.

Expand or collapse content Can employees who do not have access still get announcement emails?

Yes, if you choose to email the announcement to all employees, then all those with an active employee profile will receive the announcement.

Expand or collapse content When do new hires appear in the Welcome to Company widget?

New hires appear in this widget just after midnight on their hire date, based on your company's time zone set in General Settings.

Expand or collapse content Can new hires see all past announcements?

New hires will not see past announcements displayed in the What's Happening widget itself. However, they can click the Announcements link in the upper right corner to view a list of previously published announcements.

Expand or collapse content Does a rehire's Get to Know You questions appear in the Welcome to Company widget?

Yes. When an employee is rehired, their Get to Know You questions appear in the Welcome to Company widget just like a new hire's. The questions are shown for the first 30 days after the rehire date.


Troubleshooting Tips

Expand or collapse content My employee is not able to view a published announcement.

Chances are they do not have access. Check the See on Home section in the employee's access level settings and ensure you have enabled Announcements. Another place to check is in the announcement itself. Under "Send announcement to" confirm you have not filtered out the employee.

Expand or collapse content Why can't my employee view all time off requests in the Who's Out widget?

They may have filtered their calendar. In the upper-right corner of the Who's Out widget, they can update their filters to include all employees.

Expand or collapse content My Who’s Out calendar is filtered to All Employees. Why can’t I view a specific employee’s time off requests?

Go to the employee's profile and check if they are missing data in their Hire Date and Employment Status fields. At least one of these fields must be filled out for the system to identify them as a current employee and include them in the Who's Out calendar.

Expand or collapse content My employees have access to the Welcome to Company widget, but they still don't see it.

Confirm that they have access to the company directory. Directory access allows them to view see basic information about other employees. Without that access, the Welcome to Company widget will not appear.

Expand or collapse content When I hover my cursor over someone in the Who's Out widget, the number of hours being taken off is not coming up.

The hours only appear if the time off amount is less than the default hours per day set in your Time Off settings. Additionally, if someone is taking multiple days and some are partial, the hours will not appear unless each day was requested individually.

In order for the amount to show, the start and end date must be the same, and it must be less than the default hours set in your account.

Expand or collapse content My iCal feed is not showing everything I see in my Who's Out calendar.

Your feed may just need to be refreshed:

  1. Remove your current feed.
  2. Refresh the feed in BambooHR (see above).
  3. Copy the new link.
  4. Add the new feed.
Expand or collapse content My Payroll Admin cannot view all of the widgets on the homepage. Why not?

The Payroll Admin access level is not customizable like other non-admin access levels. Here is a guide on what payroll admins can view. To give Payroll Admins access to homepage widgets, create a custom access level that includes widget permissions and then assign it to them in addition to their Payroll Admin access.