BambooHR offers three subscription packages: Core, Pro, and Elite.

• Core: Minimum billing of $250 for up to 25 active employees.
• Pro: Minimum billing of $425 for up to 25 active employees.
• Elite: Minimum billing of $625 for up to 25 active employees.

Once you have 26 or more active employees, a volume discount is automatically applied, reducing the cost per employee as your employee count increases. This discount is automatically applied and does not require any action on your part.

Our billing system is designed to be dynamic, automatically adjusting each month based on your active employee count. This ensures that your billing accurately reflects your current usage and needs.

BambooHR billing occurs at the beginning of a billing cycle, rather than in arrears. During the initial setup, we ask for your intended number of employees to create your first invoice and to lock in discount pricing. This approach ensures that you do not lose any discounts during the onboarding stage.

Dynamic billing is initiated under the following conditions:

• Post-implementation: Once your implementation is marked complete.
• Headcount threshold: When your active employee count reaches 100% of the stated intended headcount.

Once you've onboarded the intended number of employees into your account, an automatic trigger switches your account to dynamic billing. From that point forward, you are billed based on the number of active employees.

If you have not yet reached your intended headcount, you will continue to be billed at your intended rate until those employees have been added. If something has changed or you believe you will not reach your intended headcount by your next bill date, you can reach out to our billing team at [email protected], and they can adjust this for you.

We are committed to continuously evolving our offerings, from product updates to the talented team members we bring on board to innovate and support you. While our standard pricing is firm, we do offer several discounts to provide additional value to our customers:

Annual prepayment discount:

• 5% discount for a one-year prepayment
• 7.5% discount for a two-year prepayment
• 10% discount for a three-year prepayment

Multiple account discount:

• An additional 5% discount per account for customers with multiple accounts.

Non-profit discount (NFP):

• A 15% discount for non-profit organizations. The non-profit discount offered by BambooHR is specifically intended for organizations that qualify as 501(c)(3) entities. These are organizations that operate for charitable, religious, educational, scientific, or literary purposes, among others.
• Exclusions: While 501(c)(6) organizations, such as business leagues, chambers of commerce, trade associations, and business advocacy groups, are also classified as non-profits, they are not eligible for this discount. 

Bundle discount:

• Up to a 15% discount if you have the base product (Core, Pro, and Elite are eligible), Benefits Administration, and Payroll. This discount is automatically applied after you run your first payroll and adjusts based on the number of employees using payroll compared to the total number of employees in your HRIS.

Volume discount:

• All of our subscriptions include a volume discount, which means the more employees you add, the higher the discount you receive. As your employee count increases, the price per employee decreases, allowing you to save as you grow. Typically, savings range from $0.00 to $0.02 per employee for each additional employee added. For more details about your amendment date, click here.

These discounts are designed to reward our customers for their commitment and to provide additional savings where possible. If you have any questions about eligibility or how to apply these discounts, you can reach out to our billing team at [email protected].

Billing is based on the number of active employees in your account, not on access or feature use. An active employee is any user for whom you are tracking employee data. This includes contractors, part-time employees, employees with future hire dates, and interns. You can view your active employee count by navigating to the People tab and selecting the List view.

You can also view who your invoice included by going to your invoice history.

To download your invoice, navigate to Settings > Account > Billing > Invoice History. Hover over the invoice and click the action menu, then click Download Invoice (PDF).

In order to inactivate an employee so they are no longer included in your billing, you will need to end their employment in BambooHR. Our End Employment guide will give you step-by-step instructions.

You are billed based on the number of active employees you have on the amendment date. The amendment date is the day when the system takes a snapshot of your headcount to determine the billing for your next invoice. This date changes each month but always falls within 7 days before your billing date.

Please be sure to make any changes at least a week prior to your invoice date to ensure these updates are captured in your billing cycle.

We do not offer refunds or credits for changes in headcount after this snapshot is taken. To your advantage, we also do not seek payment for any employees added to your account during the billing period.

• Benefits Administration: Billed at a monthly minimum of $140 until you exceed 25 people, after which the volume discount is applied.
• Time Tracking: Minimum of $9.00 until you add more than 3 employees. The volume discount applies if you exceed 25 employees.
• Payroll: Billed separately with a minimum of $190 for 1-25 employees. Payroll is billed on your first payroll run of the month. If no payroll is run for over 30 days, the account transitions to Maintenance Mode, incurring a Monthly Account Management Fee of $125, plus $7.00 per additional state (the first state is free).

For any questions regarding payroll billing, review our help guide, or  contact our Payroll support team - [email protected].

Implementation and first-month fees

At the start of your subscription, both the Implementation fee and your first-month fee are included in your initial invoice. This is because you gain immediate access to the product upon purchase. You can log in to the system at any time to explore its features or set up workflows, even if your data import is not yet complete.

Quotation and charges

Before purchasing, you should have received a quote from your sales representative detailing the charges on your first invoice, including your first monthly fees and the Implementation fee. If you need another copy of this quote for review, please let us know, and we will be happy to provide it.

For our customers in the United States, we have integrated with Avalara, which automatically applies the appropriate taxes to all our invoices. Avalara determines these rates based on local authorities.

• Tax exemption: If you are tax-exempt, please provide a state sales tax certificate to our billing team at [email protected]. Please note that any tax collected prior to receiving this form will not be refunded, as the tax collected was not retained as revenue but was passed on to the appropriate taxing authorities. You may work with your state to retrieve those funds, if desired.