Payment Methods

Question: What payment methods does BambooHR support?

Purpose: Take control of your BambooHR invoices. Discover convenient payment methods, learn about the advantages of annual prepayment including discounts, and understand available currency options to simplify your billing experience

Table of Contents

Accepted payment options

We offer the following payment methods:

  • Credit card: For instructions on updating your credit card information, please refer to our Credit Card Update Instructions.
  • ACH direct debit (US customers): For instructions on updating your ACH information, please refer to our ACH Update Instructions.
  • Check: Accepted only for 12-month prepayment options; not available for monthly payments.
  • Wire transfer: Accepted only for 12-month prepayment options; not available for monthly payments.

Monthly invoices

For monthly invoices, we accept only credit card and auto-debit ACH payments. These payments will be automatically processed each month using the default payment method on file. We require autopay to ensure ease of use and to minimize any issues with timely payment. As a reminder, BambooHR is a monthly subscription. Due to this nature, our invoices act as a receipt of payment made, instead of a notice of payment still owed. We do not use NET 30 terms.

Annual prepayment

How annual prepayment works

BambooHR offers the option of prepaying annually for your account. We create annual prepayment quotes based on your current subscription. The total amount is a projection based on your current employee count for the next 12 months. As a bonus, we also include a discount for paying 12 months in advance.

We offer a 5% discount for a one-year prepayment, a 7.5% discount for a two-year prepayment, and a 10% discount for a three-year prepayment. The prepayment, when paid, is applied as credit on your account. BambooHR will continue to generate monthly invoices, but rather than processing to a credit card or bank account, it will deduct the invoice total from your prepayment credit. If you have additional employees or features added to your account, it is possible to run out of credit before the end of the estimated coverage period.

It is not uncommon for prepayment to last a little longer or have it used a little more quickly than the full twelve-month time frame, depending on company growth. We watch balances closely so that we can send new prepayment quotes promptly. This allows time for your check payments and wire transfer payments to be issued and delivered to BambooHR.

When your prepayment credit is about a month away from running out, we will send you a new prepayment quote for the next 12 months. It will take into account any remaining credit you have.

View your annual prepayment credit balance in BambooHR

The Account Owner and billing admins can keep track of the current prepayment credit balance by going to Settings > Account > Billing. Here, you will see a section titled "Prepay Plan."

If your balance is low or you have a due balance, a member of our Billing team will reach out to help you refill your funds.

View your annual prepayment credit balance on your invoice

On your invoice, you will see your prepayment balance in the top right corner. You will also see your prepayment discount as one of the line items.

Can I get an invoice for the annual prepayment?

BambooHR is a month-to-month service, and we do not offer annual contracts. Therefore, we do not offer annual invoices. Instead, we provide a discount for customers who choose to make an annual prepayment.

To enroll in our annual prepayment plan, please contact our Billing team.

Refer to Section 5.2 of BambooHR Terms of Service.

Available currencies

As of February 2025, BambooHR offers multiple currency options to accommodate our international customers.

The available currencies are:

  • USD (United States Dollar) ($)
  • GBP (Great British Pound) (£)
  • EUR (Euros) (€)
  • AUD (Australian Dollar) (AU$)
  • NZD (New Zealand Dollar) (NZ$)
  • CAD (Canadian Dollar) (CA$)

Pricing and Conversion

Each currency has its own pricebook, meaning the rate for a set headcount remains consistent unless there is a price increase. It is important to note that billing in local currency is not based on real-time conversion rates. Instead, eligibility to be billed in a local currency is determined by the "Bill To" address within our billing system.

Changing Currency

If you wish to switch the currency in which you are billed, please contact our billing team at [email protected] to determine eligibility and adjust your account settings.

Please note that existing prepaying accounts cannot adjust their currency at this time. The account must be at exactly $0 with no credits or past due balances in order to switch.

Please also note that at this time, we are not able to accept American Express as a payment method for currencies other than USD. 

Setting up BambooHR as a Vendor

While we do not currently fill out vendor forms for our customers, we have compiled the most commonly requested information below so that you may set us up in your vendor system; however, no matter what vendor system you use, we do expect you to adhere to the accepted payment methods:

  • Business Name: BambooHR
  • Address: 42 Future Way, Draper, Utah 84020
  • Phone Number: (801) 724-6600
  • Website: www.bamboohr.com
  • Payment Method: We require monthly payments to be completed via credit card or Auto-Debit ACH (for companies with a U.S. bank account only). We also offer an annual prepayment option that allows you to pay via wire or check.
  • Payment Terms: All payments are due upon receipt; however, we allow a 22-day grace period before the account is suspended. You can learn more about our terms of service here.
  • Discounts: We offer a 5% discount to customers who make a 12-month prepayment. Our billing specialists can provide a quote if you are interested in receiving this discount. Please contact us at [email protected].
  • Tax ID: The BambooHR Tax ID number is 263008157. We can provide you with a full W-9 upon request.
  • Contact at BambooHR: At this time, BambooHR does not have designated billing representatives. If you have billing-related questions, please contact us at [email protected]. Any member of our team will be able to help you.
  • Currency: We primarily bill in United States Dollars (USD). We can also bill in GBP, EUR, AUD, NZD, and CAD. For these currencies, no conversion rate is needed. For any other currency, exchange rates would need to be handled on your end.
  • Company Structure: LLC
  • Supplier Type: SAAS
  • IBAN and Other Bank Details: We will only provide these to customers making an annual prepayment. For monthly payments, you must use a credit card or auto-debit ACH (for customers with a U.S. bank account).

If you have any questions or need additional information, please reach out to [email protected].