Purpose: This help guide will review frequently asked questions related to the Autosync of your data from BambooHR to TRAXPayroll.
If an employee's hire date comes after the end date of the pay cycle that payroll is being processed for (Either Scheduled or Manual), we will not include the employee(s) in Autosync.
If an employee’s record is completely deleted from BambooHR, the associated record in TRAXPayroll will be marked as inactive and end dates will be applied to all records associated with that employee.
If an employee that was previously deleted gets added back into BambooHR and re-synced with TRAXPayroll, we will map the new BambooHR record to the previously created TRAXPayroll record. We will verify the following fields to confirm that this is indeed the same employee:
- Date of Birth
Once linked, the sync will resume.
Terminated employees will continue to be included in payroll until their final pay date. Once their final pay date has passed, and they’ve been paid the last time, we will remove them from the sync.
If an employee’s record gets moved to ‘Inactive’ in BambooHR, we will immediately stop syncing that record to TRAXPayroll via Autosync. If you need the employee to continue syncing with TRAXpayroll, you will need to set them to an active or terminated status.
If the employee is later reactivated, we will resume the autosync of their data to TRAXPayroll.
If a terminated employee is rehired in BambooHR, we will ensure that their final pay date gets removed in TRAXPayroll, that they get included in payroll again, and that we resume syncing that employee's information to TRAXPayroll.
Every time you navigate to the Payroll Center, we will be performing a behind the scenes check to ensure that we’ve got employees assigned to the correct pay schedules on the TRAXPayroll side. If for some reason any of your employees has moved between pay schedules, and the pay schedule they were previously in has an open payroll, we will cause an error message to appear when you open the payroll informing you that you either need to remove the employee from the open payroll or reset the payroll entirely.
If an employee is completely removed from a syncing pay schedule or moved to a pay schedule that doesn’t sync with TRAXPayroll, we will stop syncing their data from BambooHR to TRAXPayroll.