Payroll FAQ

Do you handle garnishments?

Yes, garnishments are listed on the Ancillary Fee Report and can be found in the price quote. Garnishments are a per payroll cost if you want TRAXPayroll to collect and remit the funds. Some clients will set up a garnishment processing fee deduction to pass the cost back to the employee.

Do you print checks?

No, we are a green company and do not print any checks. In today's world, everything is paperless and we want to remain as green as possible and not take on the liability of having your check stock in our offices. We offer the ability to print checks on-site directly from the system so that you don't have to wait for a packet to arrive and don't have to pay for shipping and postage.

We do work with a company, CTP Solutions, that can print checks for an additional cost. Please note we do not have any integrations with their system, but they are available to print checks. Please contact them directly for more information. 

We recommend using paycards to avoid paper checks for employees who don't have a direct deposit. While TRAXPayroll does not offer pay cards, you are welcome to contact any vendors that offer them. Companies like Rapid, Wise, or Chase are examples of companies that offer paycards, though we do not partner with any of themPlease be considerate of your state laws with regards to requiring employees to be paperless.

What if someone does not have direct deposit?

We recommend that clients print a check for those employees who do not have direct deposit.

Additionally, we recommend using paycards to avoid paper checks for employees who don't have a direct deposit. While TRAXPayroll does not offer pay cards, you are welcome to contact any vendors that offer them. Companies like Rapid, Wise, or Chase are examples of companies that offer paycards, though we do not partner with any of themPlease be considerate of your state laws with regards to requiring employees to be paperless.

How do my employees receive their Year-End W-2?

All W-2s are set to paper by default. When the employee logs in to TRAXPayroll for the first time, they make an election if they want to go paperless or receive a mailed copy of their W-2. All W-2s are posted online regardless of their election. TRAXPayroll will send out an email to all employees when they are available online. Admins have access to all W-2s through the Reports tab.

Employees who opt for paperless will need to log in to print theirs. 

All terminated employees (and employees of terminated clients we are processing year-end for) will receive a paper copy regardless of their election. 

What are the fees associated with W2's?

To learn more about the fees associated with the W2 form, please refer to the Ancillary Fees Schedule

Does the system adjust (prorate) for salary employees who are terminated or start within the pay period?

No, a manual calculation of pay based upon hours worked would need to be entered in place of the current rate in Step 1 of the payroll.

What workers compensation carriers do you work with?

We have Worker Compensation Premium Estimate reports that you can use to report your payroll to any carrier. We also offer the pay as you go option with Amtrust, Hartford, or Travelers.

Do you integrate with Quickbooks or other accounting software programs?

We can build a general ledger report for Quickbooks in a .iif file or any other accounting software. You can download the custom report and upload it directly into Quickbooks to book your accounting. Quickbooks online requires a third party upload tool to make it work. Please note all custom reporting is charged at an additional fee.

Does TRAXPayroll push out the 401k deferrals to 401k vendors?

TRAXPayroll can send custom contribution reports to any 401k vendor as long as they accept electronic file feeds. Please note all custom reporting is charged at an additional fee.

Does TRAXPayroll work with pre-tax administrators (FSA, transit, commuter, dependent care)?

No, but you can setup uncollected deductions for all of these and then pull contribution reports for them after you approve payroll.

Can TRAXPayroll handle Roth and catch-up 401K deferrals in addition to the regular deferrals?

Yes, you can add a 401K catch-up deduction and set the max contribution to $6,500 or you can change the specific employee's 401K from $19,500 to $26,000 for max contribution.

Does TRAXPayroll work in all browsers?

Yes, you can find supported browsers here. We can also lock down access to specific IP addresses if needed.

If an employee gets a pay increase during the pay period, will the system re-calculate the salary based on the number of days at the old and new rates?

No, the system only calculates the per pay period salary for each pay cycle. You can manually calculate it and change it during Step 1 of your payroll run.

Does the system allow you to designate one state or another (or both) to withhold state payroll taxes?

You can designate which state taxes are paid out of. An employee can only be assigned to one state per pay period.


What's Next?

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