Correction Request

Purpose: A correction request form is used when TRAXPayroll needs to adjust payroll data in our internal systems to accurately report tax filings and year-to-date payroll data. This help guide will show you how to submit a correction request using this form.

Once the correction request form has been received, TRAXPayroll will process the corrections in our internal systems. If incorrect information has already been reported, TRAXPayroll’s tax team can then submit amendments to the associated tax agencies.

Correction Timelines

Corrections are processed on a first-come-first-served basis and TRAXPayroll cannot accommodate expediting a request. This allows TRAXPayroll’s tax team to systematically work through these requests as efficiently as possible. The typical turnaround time for these corrections are as follows:

  • January - April: 60-90 days
  • May - December: 30-60 days

Amendment Timelines

After the correction is processed in TRAXPayroll’s internal systems, the tax team will then submit an amendment to the associated tax agency. The amendment will notify the agency of the correction and impacts to taxes. The typical turnaround time for submitting an amendment to the associated tax agency is as follows: 

  • May - November: 60-90 days
  • December -April: 90-120 days

The following is additional information detailing each step of filling out the correction/amendment form. 

Step 1: Select Which Type of Correction You Are Requesting.
  • 2% shareholder employer health insurance cost (reported on box 14 of W2 and can be recorded during payroll using the extra pay type name “Non Payable Taxable Benefit 2%”)
  • Deduction (medical, child support, HSA, retirement, etc.)
  • Employee data change (local or state tax location, name, SSN, etc.)
  • Group term life (reported on box 12 C of W2 and can be recorded during payroll using the extra pay type name “Imputed Income - GTL”)
  • Taxable fringe benefits (employee stock options, personal use of company vehicle, tuition, transportation, etc.)
  • Third-party sick pay (short or long-term disability pay, insurance provider sick pay, etc.)  
  • Wages paid outside of payroll
  • Message support directly because my issue is too complex
Step 2: Enter Your Contact Information.
  • Company Name
  • TRAXPayroll Client ID
  • Company Contact First Name & Last Name
  • Email
  • Phone
Step 3: Select the “Yes” Radio Button for Acknowledgments.
  1. Yes - I understand a correction is processed to adjust employee information in TRAXPayroll’s internal systems to accurately report tax filings. I acknowledge a correction is processed on a first-come-first-served basis and TRAXPayroll cannot accommodate expediting a request. I acknowledge the typical turnaround time for processing a correction is as follows:
    • January - April: 60-90 days
    • May - December: 30-60 days
  2. Yes - I understand an amendment may be necessary to notify the associated tax agency of the impacts to taxes as a result of a correction processed in TRAXPayroll’s internal systems. I acknowledge the typical turnaround time for submitting an amendment to the associated tax agency is as follows:
    • May - November: 60-90 days
    • December - April: 90-120 days 
  3. Yes - I understand that certain Ancillary Fees (such as corrections, amendments, and other tax-related services) may apply related to my request.
Step 4: Provide Detailed Information Regarding Each Employee’s Correction.
  • Employee TRAXPayroll ID
  • Employee first and last name
  • Pay date(s) to be corrected
  • Pay type
  • Tax type
  • Deduction type
  • Amount
  • Any additional relevant information

Please note if you are submitting corrections for more than 4 employees, we ask that you request in the “Message Details” box at the bottom of the request form to have a spreadsheet template sent to you. A representative will provide this spreadsheet to you shortly.

Step 5: Press the “Submit” Button at the Bottom of the Page to Confirm Your Request.

Thanks for submitting this form. One of our tax team representatives will contact you soon.